Plano, Texas, USA, September 29th / PRNewswire / — Alkami Technology, Inc. (Nasdaq ticker: ALKT, hereinafter referred to as “Alkami”) today highlighted the results of its collaboration with Mutual Bank of Fargo, North Dakota Gate City Bank. The bank is using the Alkami digital sales and service platform to connect account opening, digital banking, as well as data and marketing.
Alkami is a provider of digital sales and service platform solutions for financial institutions in the United States.
By integrating the capabilities required to acquire, serve, and grow relationships with account holders, Gate City Bank has transformed the account holder journey from account opening and registration to digital banking into a cohesive experience, aiming to accelerate data-driven growth, enhance the value of these relationships, and deepen account holder engagement.
The collaboration between Gate City Bank and Alkami began with the digital banking transformation. After evaluating more than 35 suppliers, the bank chose Alkami's digital banking platform to modernize its digital experience and lay the foundation for long-term growth. Following a successful implementation, Gate City Bank further expanded its investment, joining forces with Alkami Data & Marketing as well as MANTL Onboarding & Account Opening, to complete the deployment of Alkami's digital sales and service platform.
Gate City Bank, Executive Vice President and Chief Digital and Payments Officer, stated: "If this means that we can reach the level that our Alkami digital sales and service platform is currently at today, my team would not hesitate to go through another digital banking transformation. We need a true partner who can challenge us in a respectful manner, bring in best digital practices, and help us build the foundation for the next phase. Alkami This will help our team shift from managing limitations to creating possibilities."
Since the full launch of the Alkami digital sales and service platform, Gate City Bank indicates:
- Accelerating data-driven growth: Launched over 60 targeted campaigns that reached more than 29,000 customers, generating over $541 million in cross-selling opportunities, and achieving an average return on investment of 63 times through Alkami's data and marketing solutions.
- Modern digital banking experience: Compared to previous platforms, there has been a 61% increase in average monthly logins to digital banks, a roughly 20% increase in the number of digital bank users, and the app store rating has reached 4.9 out of 5.
- Strengthening fraud prevention: By leveraging the partnership ecosystem of Alkami and BioCatch, we have proactively identified suspicious activities, achieving a 97% interception rate for account takeovers and preventing fraud losses amounting to approximately $650,000 in the past six months.
- Enhancing the capabilities of commercial banks: Without increasing full-time staff, treasury ACH achieved a 47.7% increase in customers.
- Enhanced digital account opening: The MANTL retail account opening feature was launched in March 2026, reducing the average online retail account opening time to 4.65 minutes, while also providing employees with greater visibility into the application process.
Alkami Chief Product Officer Benjamin Conant stated: "When a financial institution no longer relies on point solutions but turns to a unified digital sales and service platform, Gate City Bank demonstrates the possible outcomes. By connecting account opening, digital banking, as well as data with marketing and Alkami, Gate City Bank is creating a continuous customer journey that helps banks acquire relationships more efficiently, serve account holders more intelligently, and enhance lifetime value with each interaction. This is the future of digital banking, and it is also the original intention behind the design of the Alkami digital sales and service platform."
For more details on the Gate City Bank case study, please click here to view.
For more information about the Anticipatory Banking and Alkami digital sales and service platforms, please click here to learn more.
About Alkami
Alkami provides digital sales and service platforms for banks and credit cooperatives in the United States. Its unified platform integrates account opening and registration, digital banking, as well as data and marketing – each solution can be used independently, but together they offer more capabilities – helping institutions to complete account opening and registration, increase engagement, and drive relationship growth. As the transition to Anticipatory Banking continues in the future, Alkami helps data-driven bankers seize opportunities through technology that can drive action.
About Gate City Bank
Gate City Bank was established in 1923 and is a mutual aid bank with an asset scale of $4 billion. It is also a leading financial institution in the region and the largest mortgage provider in North Dakota. For over 100 years, the bank has been working to create a better quality of life for its customers, communities, and employees. Currently, it has more than 770 employees across 45 branches in 23 communities in North Dakota and central Minnesota. The bank has long been committed to community development; since 2003, it has donated $49.7 million in charitable funds and contributed nearly 370,000 hours of volunteer service. In 2025 alone, it donated $4.5 million and provided over 31,000 hours of volunteer service. The bank continues to invest in community development through long-term funding commitments to institutions such as YWCA Cass Clay, North Dakota State University (including Aldevron Tower), and by donating over $500,000 to local schools through its My School Spirit debit card program. Gate City Bank has received a five-star rating from BauerFinancial every year since 1996 and has been named one of the “50 Best Best Places to Work” by Prairie Business magazine for 12 consecutive years. FDIC is a member of the Equal Housing Loan Institutions.
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