IT News on November 6th: According to a report by technology media neowin today, the homestay rental platform Airbnb Airbnb revealed in its third-quarter report for the 2026 fiscal year that the company is developing a new type of AI intelligent assistant, with plans to launch it in 2027, which will help users plan their trips.

Airbnb indicates that: "Our agent does not use traditional chat windows; instead, it invokes a repository containing hundreds of travel-specific interface elements such as maps, photos, comparison information, calendars, and itinerary arrangements, which can be combined in real-time according to user needs. It will help guests explore different options, make decisions together with their companions, and ultimately complete the reservation directly on Airbnb."

However, we are not yet clear as to what unique advantages the Airbnb agent will bring. Airbnb refers to AI as the best opportunity in the company's development process, and particularly emphasizes the role played by the AI assistant in handling customer support issues. The company stated that in the third quarter, approximately 40% of customer support requests were resolved without the need for human customer service intervention.