New York, November 9th / PRNewswire / -- Kyndryl (New York Stock Exchange ticker: KD) announced today that it is supported by Kyndryl Bridge. Kyndryl Autonomous Operations for ServiceNow Launched on ServiceNow Store. ServiceNow and Kyndryl have jointly developed this new product, aiming to help customers improve productivity, reduce risks, and enhance business outcomes through data-driven, AI-supported predictive insights and automated repairs.
Kyndryl, the head of the Global Strategic Alliance, Giovanni Carraro stated: "Customers are looking for practical ways to improve operations, increase productivity, and derive greater value from AI. Our expanded collaboration with ServiceNow combines the extensive operational data and engineering expertise from Kyndryl Bridge with ServiceNow AI Platform to help customers apply AI in a way that delivers meaningful business results. Equally important is our focus on helping customers move beyond the trial phase and put AI into use, enabling them to become reliable and autonomous enterprises."
On the basis of long-term cooperation between both parties, this expanded collaboration reflects the joint commitment of Kyndryl and ServiceNow to help customers modernize their technical environments in a trustworthy manner, and to accelerate their ability to autonomously utilize data and insights to create business value.
ServiceNow, Senior Vice President of Global Cooperation and Channels, stated: " Kyndryl and ServiceNow are proving in practice what a partner-driven AI looks like. Kyndryl brings decades of operational data and engineering expertise, while ServiceNow provides the governance capabilities required for AI Control Tower and secure operation. Together, they offer customers a mature model tailored to their own environments. This combination means spending less time on incident handling and more time on innovation."
Kyndryl Bridge Data and Insights for ServiceNow
Kyndryl Autonomous Operations for ServiceNow aims to help customers achieve protected and trusted autonomous operation by combining observability, operational intelligence, and coordinated repairs, thereby dynamically enhancing IT resilience and operational outcomes. This solution integrates the data from ServiceNow AI Platform with the operational intelligence of Kyndryl Bridge and the AI agents. Kyndryl indicates that these capabilities can help customers lay the foundation for trusted autonomous operations.
With this new product, ServiceNow customers will run their operational data through Kyndryl Bridge, thereby providing context in areas such as assets, configurations, dependencies, performance, events, changes, incidents, risks, and solutions. The dedicated agents of Kyndryl will utilize this operational context to proactively identify issues in fault patterns, generate evidence-based causal analyses, assess risks, and provide step-by-step repair guidance. Each resolved incident will return insights to the platform, enabling continuous automated improvements, recommendations, and operational results to be continuously enhanced over time.
Run on the Foundation of Kyndryl Bridge
Since its launch in 2022, Kyndryl Bridge has become a trusted foundational platform for over 1,400 enterprises. This platform manages and modernizes critical tasks and regulated technical environments by unifying data across the entire IT lifecycle – including asset inventory data, operational data on asset performance, as well as engineering data from successful solutions and actions – while maintaining strict control over cost visibility, security, and compliance. Kyndryl states that its proxy-based memory management helps customers retain and evolve institutional knowledge and operational context to support continuous modernization.
Through millions of observability signals associated across applications and infrastructure, Kyndryl Bridge generates over 16 million AI insights per month, which have been proven to reduce IT incidents by up to 50%. The platform has consolidated operational data and accumulated experience into more than 10,000 predefined best practices, operation manuals, repair procedures, and engineering actions, facilitating the reuse of this intelligence, insight, automation, and action plans.
Delivering Value Across Industries
Manufacturers, retailers, and banks around the world are already leveraging the combined capabilities of Kyndryl and ServiceNow to modernize IT operations, enhance the employee experience, and apply AI and automation in complex technical environments.
Kyndryl and ServiceNow have recently expanded their collaboration on employee experience driven by AI, which is supported by ServiceNow EmployeeWorks. This collaboration is built upon the foundation of Kyndryl's own enterprise deployment of this technology, helping customers to accelerate their adoption and improving the way employees access services and support.
Learn more about the collaboration between Kyndryl and ServiceNow.
About Kyndryl
Kyndryl (New York Stock Exchange ticker: KD) is a leading provider of mission-critical enterprise technology services, offering consulting, implementation, and managed services in thousands of customer environments across more than 60 countries/regions. The company designs, builds, manages, and modernizes the complex information systems that the world relies on every day. For more information, please visit www.kyndryl.com.
Kyndryl press contact
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