A single application that covers all channels provides property and accident insurance underwriters with best practice user experiences, secure biometric login, wallet management for ID cards, and real-time claim tracking.

Las Vegas, September 29, 2026 /PRNewswire/ —insured.io, a provider of omnichannel customer experience solutions for insurance companies, announced today the launch of a new generation customer portal, Claims AI, as well as fully functional underwriting product brand mobile applications for iOS and Android. These applications have been launched and displayed on ITC Vegas. The company stated that guided by the core philosophy of "making the customer experience future-oriented," the new portal offers a thoroughly revised user interface and best-in-class user experience, simplifying interactions for policyholders across mobile applications, mobile websites, and desktop environments through a single, unified app.

insured.io indicates that its customer portal architecture is built on years of research into the behavior of policyholders of personal and commercial insurance, incorporating data from over 2 million active users and more than $2.5 billion in premiums collected. The company claims that by analyzing usage patterns, identifying pain points, and gathering feedback from underwriters, insured.io has identified the most critical operations for policyholders, thereby making digital interactions faster, more intuitive, and smoother.

Aspire General Chief Operating Officer Myles Storms stated: "We have already seen the next generation of the insured.io portal and its new features, including a completely new mobile app. We believe that this will change the way underwriters interact with policyholders and retain customers."

The main features and innovations built into the new portal include:

• Biometric identification and Passkey login:Fast, secure, password-free authentication for easy and convenient access to accounts.
• Apple and Google Wallet ID cards:Store insurance digital certificates directly in native mobile wallets, making it easier for policyholders to find the required documents.
• Enhanced omnichannel notifications:Integrating push notifications, SMS, and voice messaging methods to provide underwriters with more ways to interact with policyholders.
• Insurance Claim Status Tracker:The updated out-of-the-box transparent claims tracking tool provides end-to-end status visualization for underwriters and policyholders.

This customer portal retains the insured.io core policy management system integration, configuration engine, as well as the full-channel interconnection capability with all channels of insured.io.

insured.io indicates that the updated customer portal will be available to new and existing customers in the fourth quarter of 2026, with the phased rollout for existing customers continuing until the first half of 2027. This upgrade does not require complex reintegration or manual version updates.

insured.io, the Chief Product Officer and author of The Insurance UX Survival Guide, stated: "For us, continuous improvement doesn't just mean iterative updates. It also means that sometimes we will enable certain components within the platform to make a quantum leap. Our goal has always been to exceed customer expectations, and through NGP, we are achieving this and fulfilling our promise: our platform will continue to grow and evolve over time."

insured.io will showcase the features of the new customer portal and mobile application at the ITC Vegas event to be held from September 20 to October 1, 2026, at the Mandalay Bay Convention Center in Las Vegas. The company welcomes visitors to booth 1126 in Area F of Bayside Halls D to learn more information.

About insured.io

insured.io is committed to integrating all aspects of digital customer interaction into a single solution. This platform is aimed at insurance companies that seek a high-quality, future-oriented experience, combining full-channel accessibility with deep configurability to enhance the entire lifecycle experience of policies. For more information, please visit: https :// www.insured.io / platform / portal.

For more information or to schedule a demonstration, please visit insured.io or send an email to [ email protected ].

Media Contact

Michelle Barry