Akerde, New York, November 10, 2026 /PRNewswire/ -- Purity Scientific and its subsidiaries GenTech Scientific and Conquer Scientific announced the expansion of their multi-level service programs for chromatography, spectroscopy, and other analytical instruments in the United States and Canada. The company stated that these programs can provide laboratories with a level of assurance and response quality close to that of the original equipment manufacturers ( OEM), yet at a cost that is only a portion of what manufacturers charge for their service contracts.
The company's four levels of Bronze, Silver, Gold, and Platinum provide scalable support options for the laboratory to meet the requirements of instrument age, usage intensity, and normal operating time. Each level includes annual preventive maintenance services on-site, as well as all consumable parts, to ensure instrument reliability and compliance.
- The Bronze tier includes discount timing and material counting services, priority scheduling, and telephone support.
- Silver Provides full coverage for all labor costs associated with on-site repairs at additional levels.
- Gold provides complete parts and labor support, and arranges on-site response with priority within 48 hours.
- Platinum guarantees on-site response within 24 hours and fully covers all costs for parts, labor, and travel expenses.
Customers can renew their contracts on an annual basis to maintain continuous protection and avoid the price premium of OEM contracts. For laboratories that commit to longer-term protection, the company offers multi-year discounts. Detailed information for each service level can be found at gentechscientific.com and conquerscientific.com.
Purity Scientific indicates that the company is the only enterprise in the secondary market for analytical instruments that possesses scale, proper staffing, and technical expertise, enabling it to provide nationwide service projects for analytical laboratories. The company's service technicians are internally referred to as “Solution Scientists” and have both OEM level training and refurbishment experience. The diagnostic and maintenance capabilities they offer exceed the typical scope of on-site services.
"Laboratories should not have to choose between high-quality support and affordability," said Matthew Boucher, CEO of Purity Scientific. "Our tiered service program allows customers to flexibly match the scope of coverage according to their own needs, while ensuring that they always receive expert support and genuine parts every time."
The company stated that it provides consistent, high-quality services to academic and commercial laboratories through specialized on-site teams located in Boston, Philadelphia, San Diego, Puerto Rico, and western New York State.
About Purity Scientific
Purity Scientific provides complete lifecycle solutions for global analysis laboratories through its subsidiaries GenTech Scientific, Conquer Scientific, and ChromatographyParts.com. The company offers refurbished and newer model instruments, multi-vendor service contracts, preventive maintenance, technical support, as well as decommissioning services at the end of the laboratory's lifecycle.
For more information, please visit www.purityscientific.com, www.gentechscientific.com, www.conquerscientific.com, or www.chromatographyparts.com, or call +1.585.492.1068.
