84% of the surveyed institutions are facing a trade-off between usability and security.

Savannah, Georgia, November 10, 2026 / PRNewswire / -- SENTRIQS has released a new report that explores the current state of secure communication in regulated industries. The report finds a disconnect between theoretical security and the actual implementation of security measures. This report, titled “Consequence: The Report on Security for Sensitive High - Consequence Communications”, is now available for download.

Generally, organizations believe that their sensitive communications are secure and that they have equipped themselves with appropriate tools. However, one-fifth of the respondents admitted that the tools they use do not meet policy requirements, mainly because security tools can pose obstacles to their use. As more sensitive work crosses organizational boundaries, and as artificial intelligence and quantum threats reshape the risk landscape, security can no longer rely on people making a choice between protection and availability.

The main findings of the report include:

• Almost all respondents (96%) believe that the sensitive and confidential communications of their institutions are secure.
• There is a disconnect between theory and practice – 20% of respondents admitted that the communication tools they use do not meet the security or compliance requirements set by their institutions for sensitive communications.
• Among those using non-compliant tools, email is the most commonly used channel – 66% of respondents mentioned this.
• Among respondents who indicated they had used non-compliant tools, 84% stated that they did so because other tools were easier to use.
• Confidence does not equate to consistent behavior – 23% of respondents stated that their departments do not always adhere to security policies.
• The weakest link appears in the handover process – 93% of respondents believe that risks arise when sensitive conversations cross organizational boundaries.

The report is based on a survey of 500 practitioners and managers in the United States who are involved in the secure communication efforts of their respective organizations. The report highlights that some long-standing challenges in ensuring compliance with policies remain prominent. Employees often have to make a choice between security and ease of use, but organizations need to ensure that the secure options are also the easiest options.

SENTRIQS indicates that this is precisely one of the challenges that the SENTRIQS GLYPH platform aims to address. GLYPH is designed for the world's most sensitive communication scenarios, integrating message delivery, file sharing, archiving, meetings, and calls into a protected environment, combining advanced security, compliance, and control capabilities with the ease of use required for efficient communication among organizations.

SENTRIQS CEO Damien Fortune stated: "In terms of secure communication, organizations do not always consistently adhere to their own policies. Many times, they use common tools such as email and Teams, which are not designed for security or the handling of sensitive information. Clearly, there is a need in the market for a tool that can provide advanced security, compliance, and control capabilities, while also possessing the ease of use required for efficient communication among organizations."

About SENTRIQS

SENTRIQS is a provider of ultra-secure collaboration and cryptography solutions that helps various organizations protect their critical information from cyberattacks. The company states that its solutions are based on the latest security protocols and are designed to be easily deployed and managed in modern workforces that rely heavily on mobile office practices.

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