Waterloo, Canada, and San Mateo, California, November 12th / PRNewswire / -- Definity Financial Corporation ("Definity") (TSX : DFY) and Guidewire (NYSE : GWRE) announced on Thursday that Definity will launch Guidewire ProNavigator, providing AI-powered assistance to its brokerage partners in Vyne. Vyne is the leading digital brokerage platform for personal auto and property insurance, as well as independently rated commercial auto insurance (IRCA).

With the help of ProNavigator, Definity Assist will provide AI support directly within the existing Guidewire workflow of brokers, thereby enhancing the brokerage experience for Vyne. Brokers will be able to ask questions in natural language and receive responses directly within their work interface. The company expects that this will improve efficiency, speed up the resolution of consultation issues, help new brokers get up to speed more quickly, and enhance the quality of each customer interaction.

Definity indicates that Definity Assist is another step forward in continuing to advance Vyne on the basis of its advantages in digitalization and AI. The company states that, relying on modern digital infrastructure as well as over a decade of experience in applying AI in the insurance sector, Definity continues to invest in capabilities that can reduce friction, enhance decision-making abilities, and create a simpler and more flexible experience.

This integration will also enable Definity to better understand what brokers need most. Insights derived from brokers' questions will help to improve content, training, and policy documents, and provide a reference for process optimization as well as the future agentic experience, thereby making it easier for brokers to conduct business with Definity.

"Our brokers are at the center of every customer experience," said Kathy Curran, Vice President of Broker Experience at Definity. "By enabling them to obtain credible and accurate answers in real-time, we help them make better decisions, discover new opportunities, and provide a level of service that sets them apart from Definity."

"A key part of our advantage in digitalization and AI is having a modern technological foundation that enables us to adopt and expand new capabilities quickly and securely," said Glynda Gill, Vice President of Enterprise Platforms at Definity. "Enabling ProNavigator of Guidewire within our existing policy service workflow is built upon this foundation, bringing AI-powered assistance directly to our brokerage partners."

"When AI is directly integrated into the tools people use every day, it can realize its maximum value," said Guidewire ProNavigator, General Manager of Joseph D, Souza. "It enables our distribution partners to obtain the answers they need more quickly, so that they can make informed decisions and serve customers better. Utilizing this insights will also help Definity to continuously improve this experience."

For more information about this embedded AI assistant, ProNavigator, please visit guidewire.com.

About Definity

Definity Financial Corporation ("Definity", including its subsidiaries when context requires) is one of the leading property and accident insurance companies in Canada. For the 12 months ending September 30, 2026, based on the preparation criteria related to transactions with Travelers, its direct written premiums were approximately 6.4 billion Canadian dollars; as of September 30, 2026, the equity attributable to common shareholders was 4.1 billion Canadian dollars.

About Guidewire Software

Guidewire is a business platform trusted by property and casualty insurance companies for efficient customer interaction, innovation, and growth. Over 570 insurance companies from 44 countries – ranging from startups to the largest and most complex insurance organizations in the world – are using the products of Guidewire. With its core systems that integrate data and analytics, digitalization, and artificial intelligence, Guidewire sets the benchmark for excellence in cloud platforms for property and casualty insurance companies.

The company states that its implementation record is unparalleled, with over 1,700 successful projects, and it is supported by the largest R&D team and consulting partner ecosystem in the industry. Its market platform is the largest partner community in the field of property and accident insurance, allowing customers to access hundreds of applications to accelerate integration, localization, and innovation.

For more information, please visit Guidewire. Follow its updates on X and LinkedIn.

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