According to CoinMeta, Microsoft ( MSFT ) stated that it is making progress in restoring access to its flagship software and ending the downtime that paralyzed government agencies, traders, and business operations around the world. In a statement released around 9 a.m. New York time, the company said that service availability was improving, with "email queues having significantly reduced and approaching normal levels." Nevertheless, the company warned that users of more than 20 products and services may continue to encounter errors. The cause of the downtime is still unclear, but the company described how "core processes" on some servers stopped responding completely due to excessive load. Initial efforts to troubleshoot the issue and deploy fixes were hindered by additional server errors that occurred later on. Microsoft said it will provide more details after the outage is over and added that there is no evidence of malicious activity.