New York, October 1st / PRNewswire / -- Kyndryl (New York Stock Exchange ticker: KD) announced today the opening of its first AI innovation lab in the Dallas-Fort Worth area. Kyndryl is a leading provider of mission-critical enterprise technology services. The company stated that this investment is expected to create up to 300 high-skilled jobs over the next four years, involving AI, technical consulting, and design engineering. This lab also reflects Kyndryl's long-term commitment to the digital future of the United States, as well as its support for promoting innovation, workforce development, and customer interaction.
"The future of AI will be built through collaboration. Our AI Innovation Lab in Dallas brings together customers with Kyndryl experts, enhancing the American innovation ecosystem while unleashing the full value of AI," said Jamie Rutledge, President of Kyndryl in the United States. "Leveraging Kyndryl Agentic AI Framework and our strong expertise in consulting, engineering, and infrastructure, this lab provides customers with an environment where they can experiment and innovate faster and with greater confidence, transforming their ideas into reality."
The AI Innovation Lab located in Dallas, Kyndryl, will focus on helping customers modernize their technical environments for AI. The latest modernization research findings indicate that 34% of organizations are leveraging modernization to enable AI capabilities, making it a stronger driving factor for modernization than cost reduction (29%). The study also reveals that AI is driving growth in demand for cloud, hosting, network, and edge environments, which further demonstrates that modernization is not just about retiring old systems; it is the foundation for enabling AI on a large scale.
The laboratory will adopt a repeatable approach to combine the company's Agentic AI Framework, Kyndryl Consult, and AI services, infrastructure, and engineering expertise, as well as the Kyndryl Vital design-driven transformation practices. Through an immersive four-stage process—customer immersion, co-creation design, construction, and roadmap development—the customer will work together with Kyndryl experts to address business challenges that AI can have a measurable impact on. Both parties will jointly validate ideas, design future workflows, and rapidly progress from exploratory use cases to functional prototypes within a few days, establishing a clear path from prototype to production. This will help the customer deploy AI-driven workflows on a large scale across their entire business.
“Kyndryl is a pioneering company. They could have chosen any market in the United States, but they decided to establish an important innovation center in Fresno. This highlights the strength of our community and the reputation we have built as one of the best places in the country for growth, innovation, and outstanding talent,” said Mark Hill, the mayor of Fresno.
In addition to accelerating the adoption of AI by customers, the Kyndryl Dallas AI Innovation Lab will also serve as a catalyst for labor force development, community engagement, and public sector innovation in Texas, including:
- Building a talent pipeline for AI: Kyndryl is collaborating with NPower, Dallas AI, Tech Titans, and other local organizations to expand access to skills in AI and emerging technologies, create new career paths, and at the same time enhance the innovation ecosystem in that region. As one of the first supporters of the NPower AI training program, Kyndryl is helping learners acquire practical skills in areas such as提示工程 (prompt engineering) and automation.
- Advancing Motor Vehicle Services: Dallas AI Innovation Lab will have a dedicated team focused on Kyndryl solutions, providing support to motor vehicle regulatory agencies across the United States. Kyndryl experts will develop reusable code and deploy best practices to AI the development and testing of solutions, and provide customers with an environment to experience Kyndryl DMV capability demonstrations.
The laboratory will also demonstrate the capabilities of the Kyndryl Network Defense Operations Center, which is a next-generation command center that can unify network and security operations, providing real-time visualization, monitoring, and collaborative analysis for complex IT environments. By combining insights driven by AI, automation, and Kyndryl's profound expertise in network security and networking, this integrated operations model helps customers to accelerate incident response, enhance resilience, and improve overall IT performance.
Experts from the AI Innovation Lab located in Dallas at Kyndryl will also assist clients in modernizing and protecting their IT operations and infrastructure, in order to seize the transformative opportunities brought about by cutting-edge AI models.
The Kyndryl Dallas AI Innovation Lab has joined the company's continuously expanding global network of laboratories, which includes locations in the UK and Luxembourg. Kyndryl Experts will guide clients through immersive experiences in these laboratories to turn the AI vision into reality.
Learn about the Kyndryl AI Innovation Laboratory.
About Kyndryl
Kyndryl (New York Stock Exchange ticker: KD) is a leading provider of mission-critical enterprise technology services, offering consulting, implementation, and managed services to thousands of clients in over 60 countries. As the world's largest provider of IT infrastructure services, the company designs, builds, manages, and modernizes the complex information systems that the world relies on every day. For more information, please visit www.kyndryl.com.
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