Rally, North Carolina, November 10th / PRNewswire / -- Bandwidth Inc. (Nasdaq ticker: BAND) Today, at its Reverb ® product keynote speech and customer demonstration event, the company announced innovations in network-level Super Intelligence ( SI ) processing, intelligent orchestration, and secure communication.
Bandwidth, Co-Founder, Chairman, and CEO, stated: "SI is transforming the way businesses communicate, but the quality of each interaction depends on the underlying infrastructure. By directly integrating more SI capabilities into our global Communications Cloud and Maestro platforms, we are strengthening our unique advantages to provide customers with the performance, network intelligence, and trust they need to successfully deploy SI on a large scale."
Innovation driven by Bandwidth, powered by Super Intelligence.
During the event, customers demonstrated how Bandwidth supports the intelligent customer experience that is already deployed in production environments:
- Salesforce emphasizes the role of Bandwidth in providing global voice connectivity for Contact Center driven by AI;
- Bland.ai, Flip, and GeniusAI shared how Bandwidth's global coverage, proprietary infrastructure, and network performance help virtual AI proxies achieve scalability;
- Quiq introduces the value of the verified RCS channel in interactions with trusted customers;
- LifeMD illustrates the importance of using Maestro modern communication technologies, including leveraging the Number Reputation Management solutions provided by Bandwidth, to ensure that healthcare providers and patients can connect smoothly at critical moments.
Launch Bandwidth Call Intelligence
One of the main announcements during the keynote speech was Bandwidth Call Intelligence, which is a new capability previewed for the Maestro platform. It aims to provide an integrated solution for recording, transcription, sensitive data masking, and compliance monitoring throughout the entire call process.
Unlike scattered point-based solutions, Call Intelligence is designed to enable enterprises to uniformly view conversations across AI voice agents, human representatives, and the handover points between them. Enterprises will be able to apply their own compliance policies, mask sensitive customer information, and gain insights from completed interactions. By integrating these capabilities into Maestro, Bandwidth helps enterprises simplify compliance operations, reduce integration complexity, and maintain stronger control in increasingly complex customer interactions.
First proprietary speech-to-text model
Bandwidth previewed its first proprietary, native speech-to-text streaming model, which has been optimized to meet the unique requirements of the voice environment in Public Switched Telephone Networks (PSTN). During the on-site demonstration, Bandwidth showcased the model's high accuracy and ultra-low latency performance, placing it at the forefront in industry benchmark tests.
Bring Super Intelligence closer to the call session.
Bandwidth also announced a significant expansion of its own operational communication infrastructure: deploying GPU directly within its network. This deployment is already in operation at data centers in the United States and will begin to be rolled out to international markets in early 2027. GPU enables Bandwidth to process voice calls closer to the customer's call path, reducing latency and decreasing reliance on external services, while giving enterprises greater control over performance and data processing.
Expand global connectivity, intelligent orchestration, and trust capabilities.
Reverb also showcases updates in global coverage, network visualization, and automation, including:
- Expand the coverage to markets such as Brazil, Mexico, Peru, South Africa, and South Korea;
- End-to-end HD Voice new availability between mobile terminals and enterprise applications;
- Network diagnostics, media quality, and observability tools, including PCAP and Call Ladders;
- Automation and infrastructure test versions for Carrier, of, Record Enablement services, and SI Porting Agent.
- New Maestro ecosystem integrations and features, including out-of-the-box integration with Bland.ai, support for Salesforce Contact Center in 30 countries, and new Emergency Location Manager to simplify compliance management for distributed employees;
- Enhanced trust product portfolio, including Identity Authentication, Identity Defense, and Identity Presentation. These features are designed to verify legitimate callers, protect corporate brands from number fraud, and help consumers identify and trust the calling companies.
Bandwidth indicates that these innovations collectively make them a key infrastructure for SI driver-type enterprise communications. By combining global networks, Maestro orchestration capabilities, and Trust product portfolios, Bandwidth provides enterprises with the scale and capabilities necessary to achieve large-scale connections, automate, and manage intelligent conversations.
Bandwidth also provides Reverb highlight videos and invites users to register to watch the full replays.
Bandwidth Inc (Nasdaq: BAND) is a globally leading cloud communications company that helps enterprises provide an exceptional experience through voice calls, text messages, and emergency services. Its solutions and Communications Cloud cover approximately 70 countries and 90% of the global GDP. It is trusted by all leading enterprises in the unified communications and cloud contact center fields, including Amazon Web Services ( AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys, and Five9, as well as Global with 2000 enterprises and SaaS builders such as Docusign, Uber, and Yosi Health. As one of the pioneers of the cloud communications revolution, Bandwidth is the first and only global Communications Platform - as-a-Service ( CPaaS) provider, offering a unique combination of composable API, Super Intelligence capabilities, a proprietary network, and extensive regulatory experience. Its award-winning support team helps enterprises around the world change the way they communicate every day.
